Efficiency
The virtual telephone exchange allows customers to be directed intelligently to the appropriate consultants (switchboard) based on their availability or competence, reducing service times.
Convenience
A virtual call center in the company (telephone exchange) means receiving phone calls from one landline/mobile number wherever your consultants are located - in any branch of the company or in remote working conditions.
Savings
Full control of expenses with a virtual telephone exchange in the company thanks to settlement in a fixed subscription or settlement in accordance with the completed traffic. Saving time by optimizing the work of the virtual call center.
1
main number (landline or mobile)
5
menu levels from the announcement system
100
termination numbers in the network in the scenario
IVR system
to manage inbound traffic
Reporting
of incoming and lost calls
Additional options
call recording, connecting Fax Server
One number and thousands of satisfied customers
Netia's Virtual VoIP Switchboard is an effective tool for monitoring and optimizing calls from customers.
